Returns Policy
New or defective products can be returned within 30 days of the purchase date. Please call us for an RMA# prior to shipping. A restocking fee will be applied to new returns to cover shipping damage and repackaging. Typical restocking fees are 15-25% depending on condition upon arrival at our facility.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. We utilize UPS, US Mail, and LTL (Truck Freight) daily to accommodate the wide range of products we offer. Customers must have either a dock or forklift to unload LTL truck freight shipments upon arrival. The driver is not required to assist with the unloading of the item(s). Deliveries to a commercial address are less expensive than to a residential area. Residential businesses do not qualify as a business address. Redelivery fees apply if the delivery location is not accessible or no one is available to unload.
Any claims for shortages must be filed within 5 days of receipt. Any damage to Truck Freight items must be noted on the BOL or filed with the carrier before signing. By signing for the goods without noting damage on the delivery ticket, you accept the product as-is.